If you need an ultrafast service, bt offers a range of full fibre broadband packages. You can check any extension sockets in the same way. Static or crackling noise on your phone line support sasktel. To determine where the problem lies, first disconnect every filter phone or sky box plugged into your line, so you just have the main socket and extension sockets free.
Most bt broadband packages include a home phone plan. Recently however ive noticed intermittent cracklestatic on the phone line. When we disconnect the home hub the telephone line is clear so the problem seems to be something to do with the hub. Its always worth trying the phone in the main socket. Bt faults department are open 24 hours a day and you can call them on 151 from a land line free of charge to report a fault on your line. Once you have your telephone connected to the bt test socket dial 17070. Apr 14, 2017 if you live in a cable area, and youre looking for high broadband speeds, its difficult to see why you would go with an isp other than virgin. Performing a quiet line test broadband, fault, line. Also the speed on my fibre broadband has dropped massively and keeps cutting out. This whole noise problem seems to stem from the time bt engineers came to our neighbour to install a second phone line.
Ive changed filters, plugged a corded phone line directly into the inside of the phone socket and all to no avail. For example, sockets used for telephones, tv services e. Next, plug in your known good phone, and your router with the filter. Crackling on cordless phone and broadband issue bt. Its worse in cold weather, or especially when it rains. As well as fitting a broadband filter to your routers phone socket, youll also need to fit a filter to any extension sockets. For months now ive put up with a crackling noise on my bt phone line. I had severe crackling my line which would have destroyed my adsl service due to bt wholesale dlm if i hadnt been on o2 llu which didnt mind the many disconnections i got and could tolerate.
This has coincided with my broadband speed dropping to 20 to 30mb down and 1mb up. Crackling phone line and dropping broadband hr is a high resistence disconnect. Cable broadband services tend not to suffer in this way. Crackly telephone line, cant answer calls any ideas. Ive tried a different phone in the master socket but still the problem is there. We were told that if the fault is inside the house, we will have to pay for fixing it. Sky, answerphones and older alarm systems would all need a broadband filter. Connect up to 20 devices to this quickstart mobile hotspot to keep you and your colleagues on the internet wherever you are. Crackling phone line and dropping broadband bt community. Choose option 2 from the menu presented quiet line test. A simple guide to help fix problems with a noisy phone line. Crackling phone line and broadband disconnecting bt. My broadband was a activated the same day that the guy came round to do the phone.
Unfiltered phones or devices on your line can cause noise. Feb 29, 2016 hi, this quick videos show a very simple fault that was causing a noisy line. Discussion in sky broadband started by the dark horse, nov 22, 2007. If you have static on all phones, it could be a problem with the outside equipment, which may be caused by wet conditions including moisture you cant see. The highfrequency signals coming from dsl digital subscriber line devices sharing the phone line can create problems for other technology connected to the line. Just joined sky talk to find our line is crackling whenever we answer a call the caller doesnt hear the crackle but a continous sound. Bt line tests didnt identfy the problem mine only got fixed because i knew an exbt man who came to look at it for me, and could give me instructions for the person that was later sent to fix it. Someone suggested the new phone line could be too near electric cables. Fax or answering machines, other phones and line splitters devices that allow two phones to fit on one phone jack can cause phone line noise. To compare, the fastest fttc connections can only reach around 76mbps. And then you would have to wait another few weeks for the broadband.
If you experience crackling noise on your phone line when it rains, the phone line will need to be inspected for water damage and your telephone company can be contacted to do this for you. So far my isp by the name of zen have been very helpful and have done all they can possibly do, but as for getting the problems sorted out. Crackling phone line bt say its internal wiring help have you tried a known working corded telephone in the test point of your main socket as shown here. I have the dreaded crackles on my phone line and it gets so bad that i can hardly hear the other person speaking whilst on the phone. Slow broadband where do i start what to test by ex bt. Noisy telephone bt line fault caused by a bad connection. Recently however ive noticed intermittent crackle static on the phone line. Sky will not do anything for you until your postcode is in their database i tried. Well start by running some tests on your bt business broadband line. Billingham broadband problems buy cs darlington eaglescliffe end of life home phone home phone extension home phone repair ingleby barwick isdx middlesbrough move bt infinity master socket move bt master socket nortel northallerton north yorkshire old phone system option 11 option 61 option 81 pabx pbx phone cabling phone engineer phone. A few minutes after the call i received a text saying the line would be sorted by the 21st april and id have to pay.
Performing a quiet line test broadband, fault, line, noise. On the other side of the wall to where the new socket is i have my boilder albeit higher up the wall, could that be causing interference. The wire connected to terminal 5 had been inserted badly which was putting noise crackling on the telephone. Blog phone fault ex bt openreach independent telephone.
How to increase your broadband internet speed for adsl and vdsl. Business phone lines business landline bt business. On sunday 19th august i called bt back on 151 and reopened the fault. Bt full fibre 100 gives you average speeds of 145mbps, while full fibre 500 and full fibre 1,000 offer average speeds of 500mbps and 1,000mbps respectively. When i reported this originally an engineer came around a day or so later and said he couldnt fix it mentioned something about needing. On unscrewing the master socket to check the wiring i noticed one of the wires was adrift, the set up is as follows. It depends what and where the cause of the crackle is. An occasional click or crackle isnt necessarily a cause for concern but if you hear significant noise on the line ask bt to investigate. With or without any crackles, doesnt seem to affect my bt infinity 2 connection speeds though.
If you need more help, please call us on 08080 034515 free from any uk mobile or landline from monday to sunday, 8am to 9pm. Includes eu roaming, faster 4g, and unlimited use of over 5 million uk bt wifi hotspots. Bt has the largest broadband infrastructure in the uk. I said to him, if the fault wasnt bt id fix the thing and wouldnt pay. Crackles and noise on the line are an indication that your telephone. If you cant find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Fax or answering machines, other phones and line splitters devices that allow two phones to. If you have more than one socket, the master socket is the one that will feed any extension. Static or crackling noise on your phone line support. Do i need a bt phoneline for sky phone and broadband. Intermittent crackle on line and broadband speed i. Bt home hub and noisy line issues kitz forum index. When the call centre run a line test it very rarely can detect a noisy line fault.
We have no new electrical equipment that could affect this. Btor engineer came to investigate on a day there was no crackles sods law and did a check and said all tests were fine. Intermittant phone line distortion and openreach charging. Make sure youve checked out everything in the house already unplugging everything except a wired phone, trying a different phone, and checking. We had crackling phone line which led to non working broadband. I cant get a dial tone or theres crackling on my home. I did some troubleshooting and identified that the crackle only appeared on the line when the bt home hub hh was switched on and booted up. I used to work for bt eons ago and of all the faults that can affect a line, the least likely to be seen by a computer based test is crackle that is caused by an intermittent high resistance. I cant get a dial tone or theres crackling on my home phone. The most ironic thing is, the counties main bt exchange is 50 meteres away, and the external wiring is the oldest and most shoddiest i have ever seen. Our plusnet line crackles and broadband is patchy money. All three packages include unlimited downloads, and a speed guarantee.
May 30, 2011 an occasional click or crackle isnt necessarily a cause for concern but if you hear significant noise on the line ask bt to investigate. Hi, this quick videos show a very simple fault that was causing a noisy line. Power lines, radio or television transmitters, transformers and other electronic devices may cause noise on the phone line other phone devices. Virgin medias cable service is the most widely available alternative. The fault must be down to bt as ive tested the line using 2 phones. Check service status for any planned outages or known problems where you live. Lightning, even at a distance, can damage the connection electrical interference. Dec 22, 2016 billingham broadband problems buy cs darlington eaglescliffe end of life home phone home phone extension home phone repair ingleby barwick isdx middlesbrough move bt infinity master socket move bt master socket nortel northallerton north yorkshire old phone system option 11 option 61 option 81 pabx pbx phone cabling phone engineer phone. Precipitation can leak into phone lines and cause disruptions. You may have to call from another landline or a cell phone if your phone line is too noisy. An rj11 cable is the black cable that connects your router to your adsl filter. Unplug any extension phones, extension cables, answer machines or fax anything except the phone you will use to do the test.
A broadband connection adsl provides highspeed internet access over a standard phone line. I have had bt infinity since about june this year and initially for a few weeks i had nearly 20mbps download then it dropped to just above 2mbps, today it has reached about 6mbps but, the crackling noise still persists on the line and as i am partially deaf, i can not hear what the other person on the phone line is saying. The advantage of a broadband connection over the older dialup service, is that broadband is considerably faster, and is alwayson, meaning that once youre logged on, your pc is online until the pc is turned off again. Bt total broadband bt offer three packages with speeds of up to 76 meg. I called again and an engineer came out and noticed that the bt box, where the phone line comes into the house, was very old. I have had a noisy phone line and broadband dropouts for years now.
Dial 17070, press option 2 quiet line test you should hear quiet line test and then silence, there should be no pops, clicks, whistles, buzzing etc. It is possible to get broadband without a phone line in the uk, but your choices are severely limited. Free wireless modem get a bt home hub for wifi access in your home. Telephone lines are low voltage but they can deliver an electrical shock, especially in wet conditions. With current maximum line speeds of 300mbps, cable beats out fibre broadband by a hefty amount. To answer the question in your op, the physical line from the exchange to her house is provided by bt. Crackly phone line and the broadband connection keeps. Bt are offering a range of extras to encourage people to make the switch to broadband. Noisy line, hum, buzzing or crackle sound on the line. Feb 26, 2010 a simple guide to help fix problems with a noisy phone line. Standard or featureline customers can take advantage of the free call essentials package. Therefore im trying to make sure it isnt something simple internally.
Contact with an additional voltage source, such as another line circuit often caused by water acting as a conductor where wires have become poorly insulated. Crackling phone line and dropping broadband have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to bt faults on 151 with no mention of broadband in the call once the noise is resolved your broadband will improve. My fibre broadband speed is usually consistent at around 36mb down and 7mb up. Within the last couple of months the slight crackling on the phone line whichever handset you use has become so loud the phone is virtually unusable, both for incoming and outgoing calls. The broadband is fine though which is weird as id have thought if the crackling was on the line the broadband wouldnt work. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Aug 23, 2012 there are no hardwired extensions in the house.
Unlimited weekend calls lets you call uk landlines, including 0845 and 0870 numbers, at no cost on saturdays and sundays. Sep 26, 2007 bt line tests didnt identfy the problem mine only got fixed because i knew an ex bt man who came to look at it for me, and could give me instructions for the person that was later sent to fix it. Is there a bt contact phone number to query a noisy phone line. The crackle was even there with a corded phone plugged into the master socket with nothing else involved. Crackling phone line and broadband disconnecting go to solution if you are still getting a crackle on your ohone line using the test socket then you need to report a phone fault to 151. Now, check youre connected to your sky broadband and try browsing the web. Resolving a fault on a bt phone line and the bt brick wall. People at the other end of the line not hearing the crackle is entirely consistent with the problem being a lack of microfilters. Beyond that, there are a number of smaller or more niche providers, as well as the option of using a mobile broadband service. This move worked for about 24 hours but now the phone line is crackling again and the broadband is dropping out. I have an intermittently cracking line that line tester says is ok. If youre looking for broadband information to guide you in your broadband choice or some help with a broadband problem, our easy to follow broadband guides are here. How refreshing you can talk to a real ex bt openreach independent phone fault and broadband engineer, without spending an hour talking to a call center in india, trying to understand whats being said, or interject with their fixed script.
Same for a bt branded phone connected directly to an openreach branded master socket. Sep 26, 2007 unplug any extension phones, extension cables, answer machines or fax anything except the phone you will use to do the test. Also the broadband seems to go off every time the phone is used flashes orange. Free data at over 5 million bt wifi hotspots around the uk. Posted this on the plusnet forum yesterday and thought i might benefit from other inputopinions. Mine is sorted now, there was a fault at the bt exchange. Over the last few weeks ive noticed intermittent crackle on the telephone line. I have gone through the phone troubleshooting guide and attached a corded phone into the master socket, but the annoying crackling is still there. I have bt broadband option 3 and bt vision installed and im about 1. Youview from bt harddisk recorder and access to ondemand. Report your current bt faults and track any existing problems with your bt products here.
Crackling noise on phone line go to solution am fed up bt told me not a fault on my line still crackling is driving me mad costing me a fortune having to use my mobile. The line is being earthed somewhere along its route from the exchange to your property. Hi david, ive done just that, although i have previously rang 151 and the bt person on the other end of the line said the line was ok. Plug a normal touch tone phone directly into the bt master socket. I can barely get internet for more than a minute at a time with the crackling on the line. As standard, you get weekend calls, but you can upgrade if you like to chat on the phone throughout the week.